Job Listing

JOB DESCRIPTION

Responsibilities

• Plan, set up, organize, and ensure the seamless execution of all mall management matters, including mall operations, fit-out, maintenance, tenant and tenancy management, and customer service.
• Ensure strict adherence to requirements, procedures, and guidelines provided by HQ.
• Overseeing building and car park planned preventive maintenance, security, safety, housekeeping, maintenance of facilities, landscaping, and related services.
• Ensure efficient and safe operation of all building systems and services, including implementation of OSH at the workplace.
• Oversee the Leasing and Marketing department on leasing, tenancy, and marketing operation matters, including prospect site visits and new tenant coordination.
• Arrange manpower to support any events conducted in the mall by the Leasing and Marketing Department or Event Manager.
•  Establish and maintain strong relationships with tenants, suppliers, contractors, consultants, and relevant authorities to address operational issues effectively.
• Ensure statutory compliance with Local Authority requirements and regulations governing the mall's operation.
• Timely application for and renewal of all necessary licenses and permits.
• Develop, manage, and monitor annual budgets in line with board approval.
• Ensure collection of rents, service charges and GTO rents, including casual incomes.
• Liaise with lawyers for arrears and bad debts.
• Ensure proper control of operations expenditure and management of service charges.
• Ensure adherence to set budgetary constraints and standard operating procedures.
• Introduce and implement policies, activities, and procedures necessary for day-to-day operations within the mall.
• Plan and conduct annual fire drills to uphold the mall's safety and security standards.
• Continuously review and enhance the safety, security, and efficiency of the buildings.
• Prepare and submit monthly reports and other requested reports to HQ and/or the clients within specified deadlines.
• Conduct monthly meetings with the HODs.
• Provide clear and timely communication with all tenants, addressing complaints and feedback.
• Ensure that all contracts, agreements, and licenses are valid and renewed promptly.
• Manage and evaluate all outsourced contractors, both M&E and non-M&E, to ensure contractors meet performance standards.
• Oversee purchasing procedures and manage tender processes according to HQ procurement policy.
• Review and ensure monthly payments are conducted accurately and efficiently.
• Stay informed about industry trends and developments, providing suggestions for enhancing mall operations.
• To review any proposal of upgrading, rectification, and/or replenishment and to make recommendations for board approval.
• Alert the board of critical matters requiring attention, including collection issues, extraordinary expenditures, safety and security concerns, tenant feedback, and promotional opportunities.
• Lead, supervise, and conduct annual appraisals for all site staff, ensuring a motivated and high-performing team.
• Undertake any other duties and responsibilities as assigned from time to time.

Requirements

• Bachelor’s degree in building construction, valuation, surveying, engineering, architecture, or related disciplines.
• 3 years of relevant experience in Mall / Property Management.
• Good command of English and Bahasa Malaysia, both written and spoken (Mandarin is an added advantage).
• Proficient in using MS Excel, MS Word, and MS PowerPoint.
• Knowledge and skills in building construction, valuation, engineering, or architecture
• Retail industry knowledge is an advantage.
• Basic knowledge of accounting.
• Strong leadership and organizational skills and detail-oriented with a high level of accuracy.
• Self-starter and able to work effectively with minimum supervision.