Job Listing
Company
IBM Malaysia Sdn Bhd
Industry
Information Technology and Services
Location
Kuala Lumpur
Company Description
The IBM Corporation is today one of the world's largest and leading IT companies. Worldwide, IBM operates in some 170 countries and employs more than 390,000 people. In Malaysia, IBM was first established in June 1961 and since then, has played a major role in delivering solutions to all types of Malaysian businesses. The company's key strengths are its skilled and experienced IT personnel, and its worldwide infrastructure of international offices and laboratories. IBM Malaysia is a wholly-owned onshore subsidiary of IBM World Trade Corporation. Over the decades, IBM Malaysia has contributed and will continue to contribute towards assisting Malaysia achieve her vision and goals. The company will continue to introduce state-of-the-art technologies to the marketplace, thus enabling local companies to compete effectively both locally and globally. In IBM Malaysia, there are a few thousand employees of diverse backgrounds and talents serving in professional and support function roles, including regional positions. IBM Malaysia is committed to playing a major role in cultivating the use and development of IT in Malaysia, a mission that mirrors the Government's objective of making the country a regional and global hub of knowledge-based industries. The company is also heavily involved in developing local capability through a string of alliances. Its Business Partners represent IBM in almost all the country's industry segments. Together, IBM and its Business Partners deliver open, integrated, end-to-end solutions that help clients innovate for competitive advantage. IBMers collaborate every day with their over 390,000 colleagues with growing networks of clients, advocates, experts and peers and with our neighbors, local organizations and millions of people they have never met and never will meet. This is simply how business is done in a globally integrating economy. In an increasingly "flat" world, Malaysian companies will need an IT partner which offers tools that work in new ways, and professionals who understand the business and the technology it runs on - in other words, a trusted partner that is a leader in the IT field. IBM is that partner with more than 90 years of leadership in helping businesses globally to innovate and be smarter.Customer Experience Strategist - IBM Interactive Experience (IBMiX)
IBM Malaysia Sdn Bhd
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Kuala Lumpur |
| Special Requirements: |
Rewards
| Posting Date: | 03-06-2016 |
|---|---|
| Expiry Date: | 07-01-2016 |
JOB DESCRIPTION
About IBM Interactive Experience
We think bigger than an agency and more creatively than a consultancy with the
power to integrate the whole system. We are IBM Interactive Experience, 2014
and 2015 Advertising Age’s largest digital agency network in the world. We are
a next generation services company dedicated to creating transformative ideas
that get our clients to the future first.
Job summary
As Customer Experience Strategist you engage our clients and help them define
strategies and digital transformation programs that drive their business
success in a digital age. With your solid understanding of how new and emerging
digital technologies impact consumers and enterprises, you help clients
understand, react to and preempt the changes that digital technology is causing
in their world. You will guide them through a human experience centric approach
to envision the future, a future that makes use of mobility, deep analytics and
insights, social engagement, cloud based and cognitive computing, and intuitive
omni-channel experience design. You combine creative thinking and an
appreciation of experience design, with business acumen and the rigor needed in
successful program planning.
This role requires Subject Matter Expertise (SME) in several of the following
technology capabilities:
· Sales and service strategy and process design
· Customer experience strategy and design
· Marketing management strategy and/or platforms
· Mobile strategy and/or app design
· Social business strategy and/or platforms
· e-Commerce strategy and/or platforms
· Business analytics strategy and design
· Digital transformation and organization design
· Agile design and development
This role also involves the following:
· Possesses a strong executive presence with the ability to establish credibility in the first client meeting.
· Sells consulting engagements to CXO level clients. Develops relationships with client executives at the CXO level.
· Establishes project vision and objectives with the client with a confident point of view. Leads the proposal team through the development of project scope and approach to solution the client's issue.
· Own IBM responses to Requests for Information (RFI), responses to Requests for Proposal (RFP), IBM contracts, and IBM Statements of Work.
· Guide creation of business value justification/business case documents
· Guide teams in the creation of customer journey maps with digital customer engagement strategy
· Make use of big data and analytics to generate relevant insights
· Plan and execute interactive and outcome-driven workshops to capture & document client requirements and develop solution ideas
· Performs quality review of major project deliverables. Leads work sessions and deliverable presentations with client CXO members. Identifies and secures new and follow on work.
· People Management: Mentors junior consultants, engagement managers and other more junior delivery consultants on the proposal and/or delivery teams as appropriate.
· Competency: Recognized as an expert in their competency and/or specific offerings.
· iX Community: Participates in and/or is responsible for the creation, harvesting, protection and reuse of IBM's intellectual capital. Participates actively in and in some cases leads knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges.
· Teamplayer, client-facing, results-oriented, strong communicator, can-do attitude and comfortable working in a highly flexible, agile and collaborative environment
· Ability to accommodate extensive travel (60% - 70% or more)