Job Listing

JOB DESCRIPTION

Summary

• This role will be responsible for:-
• Supply chain management thru 3rd party Logistics provider
• To lead SCM team to meet company objectives
• Manage and administer the performance and operation of the SCM and Order Processing Team
• Provide leadership to resolve customer issues and complaints.
• Ensure the workflow processes comply with the company ISO policies and local GDPMD regulatory requirements.

Management

• Recruitment of new headcount and replacement position.
• To coach, mentor and develop direct reports in meeting company objectives.
• Manage team members performance and their career development.
• Formulate a strategic annual business plan.
• Develop a mid-term plan and annual budgets.
• Timely submission of monthly management reports.
• To schedule a monthly meeting to review team members activities and follow-up on issues.
• To chair Monthly Department Meeting and follow-up on the action items.
• To follow-up and ensure customer complaints, CAPA and audit findings are closed within the timeline.
• To coordinate and liaise with regional and headquarters on matters related to the supply chain.
• Undertake other special assignments or related duties as may be specified by the management from time to time.

• Coordinate with 3rd Party Logistics Provider to maintain a high degree of customer satisfaction through effective supply chain management and logistic administration.
• To develop and implement an effective customer service administration system.
• Support cost savings initiatives and inventory reduction projects.
• Support Strategic Trade Control activities.
• To establish and review Standard Operating Procedures (SOP) and Quality Procedures for SCM Department on a regular basis.
• Generate KPI tracking report for SCM improvement.
• As the key business process owner, provide input and support regional implementation project related to Supply Chain

• To review and finalise monthly forecast with Product Specialists.
• To analyse and plan stock replenishment for internal procurement to ensure inventory level are optimal to maintain local customer satisfaction and within Company policy.
• Work as primary contact with the Regional SCM team and establish a regular review with the local 3PL management to monitor their performance.
• Evaluate the forecast and planning performance to determine the root cause and drive corrective actions as appropriate.
• Analyse forecast variance to identify the root cause of forecast error and strategies to improve forecast accuracy.
• Analysis of logistics cost and inventory reports for improvement.

• To source for vendors and obtain quotations, examine bids and make awards, and develop specifications for new contracts in the area concerning SCM.
• To liaise with manufacturers, distributors and forwarders for efficient supply, service and cost management.
• To establish a system to measure the vendors' KPI performance.
• Manage local warehouse operations with the assistant of the SCM Executive to ensure a high level of service to customers.
• To liaise with internal and external parties on delivery and inventory issues and ensure achievement of KPIs.
• To initiate stock count exercise when deemed necessary.

• Diploma / Degree in Supply Chain, Logistic, Business Administration or equivalent.
• Minimum 3 years of working experience in Supply Chain or related working experience in a supervisory or managerial role
• Experience in SAP ECC module operating environment and strong command in Microsoft Excel and Pivot Table.