Job Listing
Company
Anonymous
Industry
Real Estate
Location
Kuala Lumpur
Company Description
Our Client is a fast-growing Real Estate Development Company.Customer Service Manager
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Kuala Lumpur |
| Special Requirements: |
Rewards
| Posting Date: | 03-14-2021 |
|---|---|
| Expiry Date: | 12-31-2021 |
JOB DESCRIPTION
Candidates must have:
- A background in Vacant Possession (VP)
- Experience in handling legal matters
- Experience in Customer Service
Important notes:
- This position carries 2 roles
- Property Management 20%, Customer Service 80%
Responsibilities
- Plan, execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.
- Prepare and plan customer service campaign initiatives for key collection.
- Undergo pre-delivery inspection before Vacant Possession (VP) with the relevant project or QAQC Manager.
- Prepare the checklist/defect list and relevant documentation for the Vacant Possession (VP).
- Attend to the owner for the property hand over of Vacant Possession (VP).
- Coordinate defects rectification works to ensure all defects filed are rectified in timely manner.
- Ensure all units handed are in good condition and in accordance to the company policies and meet the expectation of all stakeholders.
- Develop, implement and execute operational policies and procedures.
- To provide passionate hospitality and services to the customer needs.
- To create and nurture a long-term relationship with existing customers.
- To work together with marketing department to carry out marketing activities from time to time.
- Oversee the day to day operation of the external property management company and report the progress and status to the management team.
- Perform other ad-hoc tasks as assigned by superior.
Requirements
- Candidates must possess at least a Professional Certificate or Diploma or Bachelor’s Degree in Business Administration, Hospitalisation, Real Estate Management or any technical degree related to property development/management.
- Candidates must possess at least 5 – 10 years of working experience in the related field.
- Proficient in English, Bahasa Malaysia and Mandarin due to the nature of work (Written and Spoken).
- Candidates must have a strong sense of responsibility, service awareness, and good interpersonal and communication skills.
- Candidates must be able to work independently, highly motivated, impeccable communication skills and able to work under pressure.
- Preferable specializing in Property or Real Estate or equivalent.