Job Listing
Company
Anonymous
Industry
Computer Software
Location
Kuala Lumpur
Company Description
Our Client is a global leader in power technologies and aspires to be the partner of choice for enabling a stronger, smarter and greener grid. It provides product, system, software and service solutions across the power value chain that are designed to meet the growing demand for electricity with minimum environmental impact. These solutions support utility, industry and transport & infrastructure customers to plan, build, operate and maintain their power infrastructure. They are designed to facilitate the safe, reliable and efficient integration, transmission and distribution of bulk and distributed energy generated from conventional and renewable sourcesSenior Application Administrator
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Kuala Lumpur |
| Special Requirements: | Candidates must have a Unix background with experience in Application Support and Kubernetes. |
Rewards
| Posting Date: | 01-30-2020 |
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| Expiry Date: | 06-30-2020 |
JOB DESCRIPTION
Role Summary
As the leading enterprise software and service partner for the world’s asset intensive industries, our company knows what it takes to be an innovative market leader. We recognise that the thing that fuels innovation is the passion and skill of our people, and this role is an opportunity to become part of that.
Our Grid Automation team provide the most complete digital portfolio in the industry, offering our customers with end-to-end solutions. Combining our products with our exceptional expertise allows us to provide innovative solutions to energize the digital grid.
Joining our team as a Senior Application Administrator you will ensure the availability and functionality of our Enterprise Software applications for clients, global account teams and support teams from our office in Malaysia. Reporting to the Application Support Manager, your primary focus is to ensure customer service for application related incidents and service requests with a key objective of the reduction of incidents raised.
Responsibilities
- Ensuring the availability of managed applications for use with regular customers and operational KPI adherence reviews as defined by the cloud services business.
- Acting as a key technical contact for customers and managing customers and delivering the contractual service level agreement.
- Reviewing complex issues and determining action plans, taking responsibility for the effective and timely delivery of managed applications services.
- Evaluating the root cause of incidents and instigating actions to correct both the incident and the underlying cause. Performing quality control, verification and validation activities.
- Assisting in the review and maintenance of technical standards and policies.
- Maintaining the documentation and processes for administration and support.
- Ensuring all activities are in line with the cloud services business direction.
- Living the company's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Requirements
- Degree qualified in Information Technology, Business or Commerce with a focus on Application Architecture or IT Systems, or equivalent industry experience.
- 8 plus years of experience in an IT Service Delivery role.
- Understanding of the ITIL framework, experience working in a mature change management process environment. Experience in supporting and/or administrating specialist mining applications in a medium-to-large enterprise environment.
- Excellent knowledge of database fundamentals, windows or UNIX system administration.
- Good understanding of Enterprise Application Architecture and Distributed Applications Architecture.
- ITIL Certification at the foundation level.
- A high level of self-motivation, curiosity and desire to learn about new technologies.
- A collaborative, solutions-oriented approach and strong communication skills.