Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.Call Center Applications Administrator
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: |
Rewards
| Posting Date: | 10-22-2019 |
|---|---|
| Expiry Date: | 12-31-2020 |
JOB DESCRIPTION
Overview
The Call Center Applications Administrators are the technical specialists who own the life cycle of mission-critical applications used primarily by call centers.
Responsibilities
- Provide tier-3 technical support for all applications under the Call Center Applications (CCA) umbrella
- Work with business stakeholders, project managers and users to define application requirements, locate viable solution alternatives, implement, test and support the selected solutions
- Be the Subject Matter Expert for CCA applications
- Administer & configure CCA platforms, find solutions to both business and technical problems
- Interact and collaborate with internal and external I.T. providers to deliver end to end solutions
- Provide analysis and problem definition for production issues
- Provide technical guidance in existing and new projects
- Conduct application testing as new deliverables are received from vendors
- Write documentation to describe application installation and operating procedures
- Participating in an on-call support rotation to provide technical support and work outside normal business hours as required.
- Implement best practices in application systems and network security
- Willing to learn new applications and technologies
- Drive continuous performance improvements: identify and implement process & procedures that improve the effectiveness of users
Requirements
- 5+ years of experience administering OS servers (MS Windows, Linux, Unix)
- 3+ years of experience configuring and maintaining Application servers such as Apache, Tomcat, IIS, Postfix, Sendmail
- Experience with Java JSP, HTML5
- Experience supporting high volume, public facing web applications with an emphasis on high availability, redundancy and security
- Solid understanding of: networking protocols, TCP/IP
- Exceptional troubleshooting skills, with the ability to research and solve technically challenging problems in complex environments
- Ability to work well under pressure
- Demonstrated ability to manage multiple tasks and competing priorities
- Ability to analyze, diagnose, suggest and implement process changes
- Extremely organized with strong attention to detail
- Strong interpersonal skills and the ability to work in a team environment
- Excellent verbal and written communication skills in English
- Related education/certification
Assets
- Java J2EE / J2SE, Ajax or Rest API
- Experience with Python, PHP, Perl, Powershell or other scripting tools
- SQL with the ability to optimize queries, stored procedures, jobs and database performance
- Experience supporting Multichannel / Omnichannel Contact Center solutions including Email, Chat, ChatBot, Social, ACD, WFM, Call Recording, Translation, Speech / Text Analytics, Forums.