Job Listing

Vacancy Name

Application Consultant - Post Sales

Primary Function

Global Technical Support

Location Country

Malaysia

Work Location

Kuala Lumpur

Job Purpose

The Application Consultant is a key role in contributing to the growth of business within the region, providing the essential post sales product support, training, consultancy, and implementation for OUR CLIENT applications. 

The job holder is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice to an OUR CLIENT office, or customer location, anywhere in the region or around the world.

Principal Accountabilities

• Provides routine first line product support as required to customers in the region, under guidance from more senior members of the team 
• Promptly address and resolve customer complaints or technical issues, with guidance

and escalation if necessary 
• Provides specialist product training in accordance with OUR CLIENT’s global training procedures both in OUR CLIENT training centres and at customer locations 
• Contributes to the delivery of deployment and configuration services to OUR CLIENT’s customers 
• Works with members of the technical team and technical managers to help develop

scopes of work and proposals for consulting and customisation services 
• Develops technical skills within the primary domain and into other OUR CLIENT product areas to assist in the growth of the technical team in the region 
• Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.

Knowledge skills and experience required

The individual will have: 
• Strong customer service skills 
• An aptitude for delivering training and/or some experience in delivering customer

focused technical training 
• Associate’s or Bachelor’s degree (or equivalent experience) in a relevant engineering discipline.
• Proven 2 years or more experience in similar technologies 
• Proven 2-5 years or more knowledge of the plant engineering, design, procurement and construction business either from an owner-operator or an engineering contractor background. 
• Good problem-solving skills 
• The ability to manage and handle multiple commitments simultaneously 
• Willingness to travel extensively within the region and abroad to perform consultancy

tasks 

In addition the following will be beneficial: 

• Knowledge and understanding of plant engineering and design processes. 
• Knowledge in programming. Exposure to PML and/or C# would be an advantage.