Job Listing
Company
Anonymous 1
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is a leading global business services provider of customer experience management. They offer a comprehensive suite of solutions that helps their customers’ businesses plan deeper, more transparent and better optimized customer connections and experiences – from strategy development through execution. For 30 years, Our Client has been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, Our Client manages almost half a billion customer interactions every year for over 150 clients across diverse sectors globally.Trainer - Japanese
Anonymous 1
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: | * Open to Native Japanese only * The Client will sponsor the required Word VISA |
Rewards
| Posting Date: | 11-16-2018 |
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| Expiry Date: | 03-31-2019 |
JOB DESCRIPTION
Job Description
Principal Accountabilities
- Plan, prepare and deliver training as per schedule
- Provide flexible learning and assessment strategies to meet the learning needs of the target group
- Attend and contribute to validation meetings for course content, processes and tools
- Manage self-development
- Conduct orientation sessions for language and culture training
- Complete training records accurately, and observe all record management requirements of the position
- Maintain confidentiality of all records and assessments
- Analyze training needs to develop new training programs or modify and improve existing programs
- Observe workplace policies and procedures
Standards for Measuring Success
- Improvement of target parameters
- 100% completion of class records to departmental standards
- Other key management attributes & Key Performance Indicators (KPIs) as agreed
- Training throughput/Placement
Tools & Resources required
- Standard office and computer equipment.
Environmental Attributes
- Busy and stressful
- Dynamic
Job Specification
Attitude
- Self-driven
- Result-oriented with a positive outlook
- Credible
- Empathic communicator
- Responsible and Accountable
- Sensitivity to cultural differences and the ability to adapt
Skills
- Time management
- Outstanding communication skills
- High level of interpersonal skills and integrity
- Strong presentation and facilitation skills
- Strong analytical skills and ability to use training tools
- Coaching, mentoring and counseling skills
Knowledge
- University Degree: Graduate
- Professional teaching Knowledge
- Adequate knowledge of the business sectors of the organization
- Knowledge of workplace culture