Job Listing
Company
Anonymous 1
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is a leading global business services provider of customer experience management. They offer a comprehensive suite of solutions that helps their customers’ businesses plan deeper, more transparent and better optimized customer connections and experiences – from strategy development through execution. For 30 years, Our Client has been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, Our Client manages almost half a billion customer interactions every year for over 150 clients across diverse sectors globally.Customer Service Specialist - SME - Japanese
Anonymous 1
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: | * Open to Native Japanese only * The Client will sponsor the required Work VISA |
Rewards
| Posting Date: | 11-16-2018 |
|---|---|
| Expiry Date: | 03-31-2019 |
JOB DESCRIPTION
Principal Accountabilities
- To ensure desired customer delight by providing satisfactory responses to customer interactions.
- Manage Customer Interactions through Inbound & outbound voice contact through his/her team for the various services.
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for the achievement of objectives.
- Contribute inputs towards sales & marketing plans.
- To interface with respective work center for resolution of complaints.
- Manage resolution of billing queries /Issues.
- To track & ensure closure of complaints.
- To effectively manage Contact Centre operations for constant performance achievements.
- Identify relevant training needs of agents & ensure effective implementation.
- Effectively manage shift operations.
- Interface with IT/HR/ Training/Quality.
- Collate data & generate MIS report.