Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.Desktop Support Specialist
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: |
Rewards
| Posting Date: | 09-16-2018 |
|---|---|
| Expiry Date: | 12-31-2018 |
JOB DESCRIPTION
SUMMARY
The Desktop Support Specialist is responsible for providing desktop troubleshooting and support for all employees.
RESPONSIBILITIES
Provide desktop troubleshooting and support
Provide timely and consistent support, acknowledging and recording all incidents and requests
Monitor and escalate requests as required
Handle network and desktop setup for new employees/office moves
Create documentation for users, new releases, and issue logs
Additional projects as required
REQUIREMENTS
At least 1-year experience in a desktop support role
Related education/certification
Working knowledge of:
o MS Windows 2000/2003/XP/Vista
o TCP/IP and associated services (e.g., DNS, DHCP)
o PC hardware/software
o Active Directory
Exceptional troubleshooting skills
Basic network troubleshooting abilities
Experience with Cisco switches is an asset
Experience with Cisco IP Phone systems is an asset
Ability to work well under pressure
A strong sense of responsibility and initiative and an ability to complete tasks accurately
Strong interpersonal skills
Ability to work in a team environment and independently
Excellent English verbal and written communication skills
Flexibility to work a rotating schedule including graveyard and weekend shifts as well as on-call cell phone/page/blackberry duty
Some physical lifting may be required