Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.Outbound Contact Specialist - Hindi Speaker
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: | Hindi literacy, both written and spoken, is required. |
Rewards
| Posting Date: | 04-29-2019 |
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| Expiry Date: | 08-31-2019 |
JOB DESCRIPTION
SUMMARY
The Outbound/Pro-Active Contact Specialist (Outbound Specialist) is responsible for increasing conversion for new players as well as the value of existing players. Pro-actively search forums and social media and engage with players as required to increase retention and customer satisfaction. The Outbound Specialist will be a goal oriented, results driven individual with a solid foundation of sales skills, customer service skills, and product knowledge.
RESPONSIBILITIES
Outbound calls to all assigned leads with goal of increasing conversion
Meet or exceed re-activation goals/week
Hit campaign objectives to influence player behavior
Help to identify and cultivate new and existing high value players
Analyze the Daily Disabled Accounts report, review customer interactions and act on win-back opportunities
Identify the main causes of player disengagement and drive change to improve retention
Support Marketing Programs to VIP and other high value customers
Monitor forums and industry related websites, as well as social media for discussion related to the brands we service
Action forum and social media complaints and issues
Summarize forums and social media for stakeholders
Monitor specific individual player performance and ensure that rewards are offered in accordance with business requirements
Any other duties assigned to support Marketing, and Operations
REQUIREMENTS
Flexible work hours as weekend, holiday and night work may be required in this position
Excellent Hindi Language skills, both verbal and written
Excellent English Language skills, both verbal and written
Excellent communication skills demonstrated through phone calls, emails, meetings, and presentations at all levels of the organization
Desire to do outbound calls
Excellent social skills and the ability to build relationships with players and multiple senior stakeholders
Technically aware, comfortable working with multiple IT systems, databases, online messaging and e-mail programs
Ability to work under pressure with excellent organizational skills
Ability to work effectively as part of a team or alone, in a diverse cultural environment
Self-motivated, quick learner and creative/critical thinker
Goal-oriented with the ability to adjust priorities and manage time wisely
Proven track record of exceeding performance objectives
Education and Experience
2+ years experience in account management, sales or customer service
Formal training in Advanced Sales, Communications, Hospitality or equivalent
Experience using Microsoft tools as well as Internet applications.