Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.Customer Care Executive x 100
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: | - Mandarin skills (both written and spoken) are required - Prior experience in Customer Service, Contact Center or Telemarketing are preferable but not a must |
Rewards
| Posting Date: | 01-09-2019 |
|---|---|
| Expiry Date: | 05-31-2019 |
JOB DESCRIPTION
Customer Care Executives
Successful Customer Care Executives are those that are hardworking, creative and energetic. A strong Customer Care Executive has the ability to multi-task and works well in a team environment. Customer Care Executives are responsible for responding to all inbound chat, phone calls and email inquiries in a mature and professional manner.
RESPONSIBILITIES
The ideal candidate:
Handles incoming calls in a mature and professional manner.
Answers and identifies customer needs.
Resolves customer concerns.
Processes customer transactions including deposits and payout requests.
Phones logged in and available at all times during duration of shift, excluding scheduled breaks.
Responds in a timely manner to email inquiries according to internal procedures and policies.
Addresses opportunities for potential sales.
Liaises and builds relationships with other departments to assist with customer inquiries (ie. Online Gaming, Sports and Security).
Identifies clients with specific needs and forwards their concerns to the appropriate department resource
Escalates complex or difficult queries to the leadership team
Meets company performance standards on productivity, quality and attendance
Continues to acquire knowledge about the company and the gaming industry
Maintains organization and cleanliness at the work station and in the working area
REQUIREMENTS
Good verbal and written English and Chinese communication skills
Good listening and comprehension skills
Flexible, good attitude and dependable
Good organization and multi-tasking skills combined with an exceptional work ethic
Ability to demonstrate initiative in problem solving and detail orientation
Capable of working independently or as part of a team
Above average knowledge of policies, procedures and wagering
Is able to clearly communicate client concerns to supervisors before transferring a call
Must have a flexible schedule
Ability to adapt to change and evolve with a rapidly growing company
Ability to establish and maintain effective relationships with customers as well as fellow employees
Possesses an understanding of all products associated with the brand, from Sportsbook and Online Gaming
Ability in Microsoft Office (Word, Excel and Outlook)