Job Listing
Company
Anonymous
Industry
Information Technology and Services
Location
Selangor
Company Description
Our Client is an ICT Services group with the holding company headquartered in Munich, Germany. With an extensive history that extends over 125 years, our Client has nearly 6,500 employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security.IT Solution Center Engineer (Sr. Engineer)
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Contract |
| Location: | Selangor |
| Special Requirements: | * 1-year Contract, renewable subject to good performance. * Working location: Initially in Petaling Jaya and later Bangsar South. |
Rewards
| Posting Date: | 10-31-2017 |
|---|---|
| Expiry Date: | 12-31-2017 |
JOB DESCRIPTION
Key Responsibilities:
- Managing day-to-day Front-Line IT Solution Center operations and being able to provide solutions independently to the customers
- Ensuring support for Enterprise Desktop Environment and being proficient in Laptop and Desktop computing
- Connectivity Services (including Mobile phones, iPads, iPhones, Aircards, Remote Access, Local Area Network)
- Interact with the users at the Front-Line IT Solution Center without any hesitation
- Ensure delivery of IT service to the business within agreed SLAs / SLOs including trending over time
Skills and Experience:
Basic Qualifications:
- BS degree in Information Systems or related fields or equivalent experience
- Minimum of 5 years IT infrastructure experience in an MNC
- Ability to handle customer queries independently
- Ability to read, write, and speak fluent English and local languages
- Should have worked in a Customer Support Environment
- Ability to provide training on new Technologies to users
- Professional problem-solving skills
- Eager to learn new technologies and always stays up-to-date on relevant technology standards
Preferred Qualifications:
- Strong working knowledge of desktop, LAN system technologies and mobility services
- Strong communication skills at all levels of the organization with the ability to influence others
- Broad technical expertise in various architectures
- Experience in customer service delivery in a matrix organization
- Knowledge of Infrastructure & Applications
- Knowledgeable in service delivery techniques and disciplines, ensuring full adherence to standards and ITIL framework
- Strong Knowledge in Microsoft Technologies, Office 365, Microsoft Lync