Job Listing
Company
Anonymous
Industry
Information Technology and Services
Location
Selangor
Company Description
Our Client is an ICT Services group with the holding company headquartered in Munich, Germany. With an extensive history that extends over 125 years, our Client has nearly 6,500 employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security.Incident Manager (KLIA)
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Contract |
| Location: | Selangor |
| Special Requirements: | * Urgent requirement. * Candidates need not be highly experienced as long as experience in Incident Management is good. * 1-year Contract |
Rewards
| Posting Date: | 04-18-2017 |
|---|---|
| Expiry Date: | 04-15-2017 |
JOB DESCRIPTION
Description:
Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
Responsibilities:
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
- Remediate any deviation of the process for its division/department.
- Responsible for communicating with the Incident Process Owner
- Point of contact for all Major Incidents
- Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
- Represent the first stage of escalation for Incidents
- Monitor the incidents to ensure that the Service Level Agreement are respected
- Identify, initiate, schedule and conduct incident reviews
- Ensure the closure of all resolved and end-user confirmed Incident records
- Provide guidance to the Incident Process Coordinators
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.