Job Listing

JOB DESCRIPTION

Responsibilities

The Client To Cash - Front Office (CTC_FO) team performs business-critical client-facing processes for firm engagement teams including billing, collections, and client engagement support. The CTC-FO team leverages advanced tools and BOTs to help drive process quality and efficiency. The team works closely with the member firm business to ensure our service aligns with their go-to-market strategy. As a member of our CTC-FO team, you will have the opportunity to interact with many groups across the network to conduct daily job requirements such as:

• Leverage Service Now to process billing requests
• Conduct various client engagement support activities including credit memos, mass time transfer, discount rate adjustment, LTD adjustments, etc.
• Work with client AP departments to facilitate invoice collections, escalating disputes and issues to the member firms' Finance or engagement staff as required.
• Perform routine data quality audits across all data elements to ensure accuracy of information and adherence to data quality standards
• Perform ad hoc analysis and reporting as required
• Work on special projects to improve service delivery quality and/or operational effectiveness.

The Analyst is expected to:

• Understand objectives for stakeholders, clients and the Company whilst aligning own performance to objectives and setting personal priorities.
• Develop themselves by actively seeking opportunities for growth, sharing knowledge and experiences with others, and acting as a strong brand ambassador.
• Seek opportunities to challenge themselves, collaborate with others to deliver and takes accountability for results.
• Build relationships and communicates effectively in order to positively influence peers and stakeholders.
• Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution

Requirements

• Bachelor’s degree in Accounting or Finance
• Good oral and written communication skills in both Chinese and English
• 3-5 years of relevant experience
• Strong critical thinking and analytical skills
• Advanced knowledge of business applications such as Excel, PowerPoint, Outlook, etc.
• Ability to work both independently and collaboratively within a team 
• Must clearly understand how to handle confidential information
• Ability to quickly understand and learn new skills and technologies
• Demonstrated problem solving and critical thinking skills
• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity
• Knowledge of SAP is a plus