Job Listing

JOB DESCRIPTION

Purpose

Agile. Digital Mindset. Teamwork. Customer Needs.

In the Cluster Supply Organization, the incumbent will perform their functions by facilitating a rapid and flexible response to changing conditions and customer needs through an iterative approach and the continual development of new solutions, particularly in the everchanging requirements.

Incumbent knowledge and experience are needed to demonstrate flexibility with regard to assignments to various cells and chapters, even across cluster boundaries.

Responsibilities & Activities

• Acquisition, ongoing development and transfer of operational/process-related/IT knowledge on assigned issues
• Active tracking of given sub-processes, taking into account regulatory requirements and process control parameters
• Application and ongoing development of the necessary skills to set up new, future-ready digital architectures
• Compliance with security standards and ensuring stable operations with regard to products, services, processes and systems
• Continual optimisation of uniform and efficient process organisation concepts
• Contributes to the implementation of defined digital strategies and innovative technologies within the cluster
• Customer and interface management, including needs analysis, advice and support for central functions and clusters with regard to assigned issues
• Defect management (tracking, analysis and reporting)
• Defining the test data for own simple test cases (ordering test data)
• Documenting test results; handling of subsequent reporting within the framework of defect management
• Ensuring that internal and external standards are met, in particular with regard to regulatory issues, reporting, compliance and auditing in the context of assigned issues and applying best practices
• Improvements to products, services, processes and/or systems must take into account the requirements of barrier-free IT access/software ergonomics in accordance with the objectives of the Commerzbank action plan "Inclusion"
• Involvement in planning, design and implementation of release activities
• The operation, support and maintenance of infrastructure, including support for relevant systems, data updates, reporting and user authorization management within the cell
• Preparing logs/minutes and researching required background information (figures, data and facts)
• Product portfolio support for one or more products, services, processes and/or systems within the cluster in accordance with quality standards
• Proper preparation of simple test cases, bearing in mind quality standards and deadlines
• Standard Service Delivery duties for Incident, Change and Problem Management
• Support in preparing user stories
• Timely completion and delivery of information, concepts and presentations appropriate to the needs of the target groups
• Working in a cross-functional team so that all tasks required to deliver the relevant products, services, processes and systems can be completed
• Flexible approach to working hours (eg weekends or on-call, inter-regional meetings, DR tests, releases etc)

Senior Role:

• Analysis, continual optimisation, implementation and transparent documentation of processes, taking into account regulatory requirements and process management parameters to fulfil defined targets / regular tasks
• Concept development, support and ongoing development of products/services/processes/systems within the cell; development of solutions geared to requirements
• Coordination and steering of interdisciplinary activities
• Design, support and ongoing development of heterogeneous / multi-dimensional products (possibly portfolios)/services/processes/systems and structures to support uniform and optimal business processes throughout the entire Bank
• Development of short to medium term plans in own area, including forecasting of necessary resources
• Efficiency and quality awareness; due consideration for security, proper procedures and risk; setting timeframes and deadlines
• Organising, coordinating and setting priorities to fulfil regular tasks, focusing on own field of expertise
• Recognition and problems specific to own specialised area; assessment of these problems using standard processes; preparing/developing solutions
• Responsibility for and leadership of one or more interfaces; sharing specialised knowledge within cells and/or chapters
• Disciplinary responsibility for the local team.
• Assume Technical Product Manager responsibilities as assigned

Commercial training (e.g. vocational training as a bank clerk, IT specialist) or Degree course (full-time or through co-op programme while working or completing vocational training) (e.g. vocational academy, university of applied sciences or university) in Computer Science or Engineering. Alternatively, in Mathematics, Physics, Accountancy, Business Administration, Finance or similar with strong IT focus or bank-internal education in a relevant field with significant working experience.

Deeper and/or More Versatile Proficiency:

• In-depth knowledge of the entire range of products and services for at least one business segment relevant to the cluster with a technical focus
• In-depth knowledge of the IT applications used in the area of responsibility
• Strong coordination and teamwork skills
• Assertive self-starter with strong verbal communication skills
• Solid knowledge and skills in the areas of test design and implementation
• Strong process management skills
• Strong coordination and teamwork skills
• Assertive self-starter with strong verbal communication skills

Basic Skills:

• Ability to explain complex issues clearly
• Articulate and clear communicator
• Comprehensive knowledge of the IT applications used in the area of responsibility
• Excellent English skills, Mandarin and Japanese a strong asset
• General knowledge of economics, business and technology as well as a knowledge of the industry and company
• Knowledge of business and IT policies, regulations, working procedures, relevant guidelines and the Bank's internal organisational structures
• Knowledge of data protection regulations when dealing with IT in own area of responsibility within the Bank
• Knowledge of the entire range of products and services for at least one business segment relevant to the cluster with a technical focus
• Strong abstract thinking ability; conceptual and analytical mind-set
• Strong familiarity with all main MS Office Applications

Technical Skills Required:

• Good understanding of Job scheduler Applications (eg: UC4), and ability to create and maintain scheduler tasks
• Ability to use standard IDE( eg: Visual Studio) for queries and investigations
• Interface and messaging knowledge (eg: MQ Services)
• Good knowledge of the Microsoft Window s Server System (OS - W2k8 and higher) Software
• Architecture, System Services and Application Pools. High ability to analyse Window s event logs and general administrative tools.
• Active Directory knowledge, including authorization and access rights in relation to files and folder structure inheritance
• Software deployment, packaging knowledge (analysis, creation and maintenance)
• Knowledge in PowerShell scripting, Unix, (Python an asset)
• Experience in Windows Fileshare Systems, Window s Cluster configuration, Load Balancing, Application- and Web-Server (three-tier architecture)
• Oracle Database knowledge and experience, (eg: Database-Objects, -functions and view s)
• Knowledge and experience to write and run SQL and SQL statements
• Banking Backoffice Application experience (Payment processing and reporting systems eg: Axiom)