Job Listing
Company
Anonymous
Industry
Health, Wellness and Fitness
Location
Kuala Lumpur
Company Description
Our Client is an Owner and Operator of Leading brands of Fitness Clubs and Gymnasiums in Asia.IT Application Support Analyst
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Kuala Lumpur |
| Special Requirements: |
Rewards
| Posting Date: | 08-20-2021 |
|---|---|
| Expiry Date: | 06-30-2022 |
JOB DESCRIPTION
Requirements
- Advise users on the functionality of our core applications, such as the Membership Management system, reporting system. Mobile application, facility management system and sales system.
- Provide 1st and 2nd level application support for users in Asia.
- Provide detailed troubleshooting and data analysis for incidents that are escalated to 3rd level based in other regions.
- Be able to write advanced SQL scripts to query data and rectify data in SQL database.
- Provide regular updates to users regarding the status of their issues.
- Make configuration changes and account creations upon request.
- Monitor key processes and escalate to appropriate teams/management when issues occur.
- Work closely with ServiceDesk and the local IT team in the process of troubleshooting.
- Assist in the resolution of Adhoc requests workarounds when required.
- Maintain appropriate levels of technical and procedural documentation.
- Support project teams in the system upgrades and enhancements
Requirements
- Candidate must possess at least a Diploma, Advanced/Higher Diploma, Bachelor's Degree or Professional Degree in Computer Science/Information Technology or equivalent.
- Minimum 3 years of hands-on experience in IT application support.
- Advanced software troubleshooting skills
- Advanced knowledge of SQL scripting.
- Knowledge of SQL Server Reporting Services is added advantage.
- Experience in using incident management tools is an added advantage.
- Knowledge of IT supports standards and processes as well as service delivery best practices.
- Good command of English verbal, presentation and listening communications skills.
- Previous experience as part of an applications support team or service desk is highly desirable
- Proven ability to operate within a fast-moving and growing environment
- The ability to be flexible, work under pressure, work to deadlines, prioritize and multitask.
- Self-starter, quick to learn, attention to detail, good time management, self-motivated and able to work independently as well as in a team.
- Possess excellent communication and interpersonal skills. Able to deal with people from various organizations and backgrounds locally, regionally and globally
- Candidates with regional exposure would be an added advantage.
- The role may also require some international travel