Job Listing
Company
Anonymous
Industry
Information Technology and Services
Location
Pulau Pinang
Company Description
Our Client is a wholly-owned subsidiary one of the largest conglomerates in Japan which is listed on the Tokyo Stock Exchange. In Malaysia, Our Client has been serving enterprise customers from major commercial and government sectors for over 40 years. Powered by a team of 600 qualified and experienced IT professionals in Malaysia, Our Client supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.Senior Technical Engineer - Network (Branches)
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Pulau Pinang |
| Special Requirements: |
Rewards
| Posting Date: | 03-04-2021 |
|---|---|
| Expiry Date: | 12-31-2021 |
JOB DESCRIPTION
Responsibilities
- Reviews comprehensive preventive maintenance reports
- Provides technical assistance to Level 1 engineers
- Provides onsite or offsite support to customers
- Involved in department rotation standby roster
- Leads project incident reports from a technical perspective
- Prepares problem management reports
- Responsible to carry out complex installations (more than one technology)
- Performs project deployment
- Ensures project deployments are according to timelines
- Provides input to develop project documentation
- Captures and updates project implementation technical issues for lessons learned
- Conducts project testing and commissioning with customers
- Updates installation tickets in a timely manner in the Field Service Management System
- Updates timesheet in Intranet system timesheet
- To conduct a minimum of one knowledge sharing session
Key Competencies
- Composure
- Customer Focus
- Decision Quality
- Interpersonal Savvy
- Listening
- Planning
- Priority Setting
- Problem Solving
- Technical Learning
- Written Communications
Functional Competencies
- Hardware Infrastructure
- Network/Communication Infrastructure
- Technical Infrastructure Architecture
- Technical Product Evaluation and Selection
- Technology Trends and Best Practices
- Security Management
Requirements
- Degree in Information Technology or equivalent
- Minimum 5 years’ experience deploying and managing infrastructure
- Must be CCNA certified (Cisco Certified Network Associate), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SE will be an advantage.
- Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
- Strong presentation, analytical and problem-solving skills
- Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
- Advanced experience in troubleshooting layer 2 and 3 routing and switching issues
- Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations
- Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc
- Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools
- Experience with disaster recovery planning and execution.
- Possess a positive attitude with strong verbal and written communication skills
- Ability to work independently and within a team