Job Listing
Company
Anonymous
Industry
Health, Wellness and Fitness
Location
Kuala Lumpur
Company Description
Our Client is a leading operator of Fitness and Wellness businesses in Asia. Our Client's portfolio currently includes five fitness and one wellness brands, each bearing its own identity and appeal, as well as a proprietary membership management system.Application Support Analyst
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Kuala Lumpur |
| Special Requirements: |
Rewards
| Posting Date: | 11-03-2020 |
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| Expiry Date: | 06-30-2021 |
JOB DESCRIPTION
Summary
- Advise users on the functionality of our core applications, such as the Membership Management system, reporting system. Mobile application, facility management system, and sales system.
- Provide 1st and 2nd level application support for users in Asia.
- Provide detailed troubleshooting and data analysis for incidents that are escalated to the 3rd level based in other regions.
- Be able to write advanced SQL scripts to query data and rectify data in the SQL database.
- Provide regular updates to users regarding the status of their issues.
- Make configuration changes and account creations upon request.
- Monitor key processes and escalate to appropriate teams/management when issues occur.
- Work closely with ServiceDesk and the local IT team in the process of troubleshooting.
- Assist in the resolution of ad hoc requests workarounds when required.
- Maintain appropriate levels of technical and procedural documentation.
- Support project teams in the system upgrades and enhancements
Requirements
- Candidate must possess at least a Diploma, Advanced/Higher Diploma, Bachelor's Degree or Professional Degree in Computer Science/Information Technology or equivalent.
- Minimum 3 years of hands-on experience in IT application support.
- Advanced software troubleshooting skills
- Advanced knowledge of SQL scripting.
- Knowledge of SQL Server Reporting Services is an added advantage.
- Experience in using incident management tools is an added advantage.
- Knowledge of IT supports standards and processes as well as service delivery best practices.
- Good command in English verbal, presentation, and listening communications skills.
- Previous experience as part of an applications support team or service desk is highly desirable
- Proven ability to operate within a fast-moving and growing environment
- The ability to be flexible, work under pressure, work to deadlines, prioritize, and multitask.
- Self-starter, quick to learn, attention to detail, good time management, self-motivated, and able to work independently as well as in a team.
- Possess excellent communication and interpersonal skills. Able to deal with people from various organizations and backgrounds locally, regionally, and globally
- Candidates with regional exposure would be an added advantage.
- The role may also require some international travel