Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.Call Center Applications Administrator/Sr Applications Support Specialist
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: |
Rewards
| Posting Date: | 04-10-2020 |
|---|---|
| Expiry Date: | 12-31-2020 |
JOB DESCRIPTION
Summary
We are looking for an experienced and dynamic Senior Applications Support Specialist. The selected candidate will be part of a global team of Information Technology specialists responsible for the life cycle of mission-critical applications including implementation, configuration, and support. You have strong technical skills and experience in administering servers from operating systems such as Linux/Unix and Windows to application servers. Ideally, you have programming skills either in scripting or web programming.
Responsibilities
- Work with business stakeholders, project managers, and users to define application requirements, locate viable solution alternatives, implement, test and support the selected solutions
- Become a Subject Matter Expert
- Administer & configure application platforms, find solutions to both business and technical problems
- In collaboration with providers, vendors both internal and external to deliver end to end solutions that meet our technical requirements including
- Provide tier-3 support for all applications that fall within the team’s area of responsibility
- Provide root cause analysis and problem definition for incidents
- Provide technical guidance in existing and new projects
- Conduct application testing as new deliverables are received from vendors
- Documentation application installation and SOPs
- Participate in an on-call support rotation to provide technical support and work outside normal business hours as required.
- Implement best practices in application systems and network security
- Willing to learn new applications and technologies
- Drive continuous performance improvements: identify and implement process & procedures that improve the effectiveness of users
Requirements
- At least 5+ years of experience in a role which acted as a system administrator for Operating Systems in Windows or Linux/Unix
- 3+ years of experience configuring and maintaining application servers such as Apache, IIS, Sendmail, Exchange, CRM, etc.
- Solid understanding of networking protocols, TCP/IP
- Exceptional troubleshooting skills, with the ability to research and solve technically challenging problems in complex environments
- Ability to work well under pressure
- Demonstrated ability to manage multiple tasks and competing priorities
- Ability to analyze, diagnose, suggest and implement process changes
- Extremely organized with strong attention to detail
- Strong interpersonal skills and the ability to work in a team environment
- Excellent verbal and written communication skills in English
- Related education/certification
Assets
- Experience supporting high volume, public-facing web applications with an emphasis on high availability, redundancy, and security
- Experience with any of the following: Java J2EE / J2SE or JSP, Ajax or Rest API, HTML 5, Python, PHP, Perl, SQL, PowerShell or other scripting tools