Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.Chatbot Developer
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: |
Rewards
| Posting Date: | 04-03-2020 |
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| Expiry Date: | 12-31-2020 |
JOB DESCRIPTION
Summary
From conversational design to final output, we are looking for someone who will be responsible for developing technical solutions for the company’s automation initiatives. We are seeking a passionate developer with a core understanding of both customer service and development best practices.
Responsibilities
- Prepare Chabot storyboards, user/process flows to effectively communicate interaction and design ideas.
- Research, recommend and propose solutions to improve the way we handle interactions.
- Architect clear, natural conversation flows with a compelling, understandable copy to improve the simplicity, helpfulness, and ease of use of our chatbot.
- Collaborate with other content specialists, office leadership, and technical developers to ensure the strongest product possible.
- Keep abreast of the latest Chabot trends, techniques, and technologies.
- Analyze chatbot and help desk interactions to identify content development needs.
- Will be responsible for supporting and maintaining existing chatbot application or developing a new conversational AI.
Qualifications
- Strong English both written and verbal
- Proven working experience in software development (more than 3 years)
- Experience in API Management Solutions, with third-party libraries and APIs.
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
- Strong foundation in enterprise application fundamentals such as data structures and object-oriented design is preferred.
- Experience with creating regular expressions and creating scripts.
- Understanding of front-end technologies such as HTML5, CSS3, JavaScript
- Content strategy, UX design, writing, and/or conversational design experience.
- Solid understanding of user experience design principles and interaction patterns.
- Strong analytical skills.
- Ideally, you have 1-2 years of professional development experience designing and developing chatbots for various channels (web, Facebook messenger, SMS, etc.) using bot platforms or raw code.
- You must have strong organizational skills combined with a professional work ethic – you will have direct Accountability for your success and the success of our technologies.
- Excellent time management skills, ability to multi-task and to remain focused while working both independently and as part of a team.