Job Listing
Company
Anonymous
Industry
Computer Software
Location
Kuala Lumpur
Company Description
Our Client a pioneering global technology leader that works closely with utility, industry, transport and infrastructure customers in roughly 100 countries. With more than four decades at the forefront of digital technologies, Our Client is a leader in digitally connected and enabled industrial equipment and systems with an installed base of more than 70,000 control systems connecting 70 million devices. Our Client’s Enterprise Software Business Unit offers a broad range of IT solutions for energy and communication companies as well as Enterprise Asset Management (EAM) and Enterprise Resource Planning (ERP) software for the mining, transportation and defense industries.Application Support Engineer (Java) - Level 2
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Kuala Lumpur |
| Special Requirements: |
Rewards
| Posting Date: | 02-28-2020 |
|---|---|
| Expiry Date: | 09-30-2020 |
JOB DESCRIPTION
Responsibilities
- Monitor, support and troubleshoot implementations in accordance with ABB methodologies
- Daily monitoring of the Production environment and administration of the servers
- Assist and recommend the development of Support Reduction techniques so that resource usage per support call is reduced
- Identify and implement processes and tools to reduce manual support effort achieving coordination of day-to-day support calls and resolution
- Performance of quality control/Verification and Validation activities
- Review and analyses complex issues and determine action plans relating to the services
- Ensure all work assigned is performed in accordance with client SLAs and Managed Services management priorities
- Provide Level 2/3 support for the hosted environment and application
- Manage application environmental configuration at an application layer
- Act as the point of technical escalation for all significant application issues
- Perform fault analysis and application log debugging to resolve complex issues including those relating to processes, applications and integration points
- Application and system management tasks e.g. application monitoring, system queue operation, optimization of processes, execution of patch and code migration
- Contribute to the documentation relating to processes as impacted by applications changes and development
- Comply with Change Management procedures internally and provide where required management of external customer change management procedures as they apply to services performed.
- Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Requirements
- Degree qualified in Information Technology, Business or Commerce with a focus on Application Architecture or IT Systems, or equivalent industry experience
- Minimum 4 years of experience, including but not limited to:
- Java/J2EE development, XML and EDI, Internet and web technologies
- Software development methods, SQL programming
- ITIL Certification at Foundation level
- 2-3 years of experience in an IT Service Delivery Role
- Understanding of the ITIL framework, experience working in a mature change management process environment
- Experienced in Information Technology service delivery
- Basic understanding of IT architecture, both Infrastructure and Application
- Creation and maintenance of support team documentation
- Excellent written and verbal skills