Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.(Senior) BI Analyst
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: |
Rewards
| Posting Date: | 12-05-2019 |
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| Expiry Date: | 06-30-2020 |
JOB DESCRIPTION
Summary
As a BI Analyst, you will be responsible for providing insights and analyses into the performance of our product suite, the brands we work with, and ultimately the customers. You will combine your domain knowledge and experience of quantitative and statistical methods to ensure that our overall marketing and product strategies become ‘data driven’ and that Sr. Managers and Directors are able to consume the reports and insights needed to align to product key performance indicators.
You will be part of a team responsible for driving insight into the commercial and product performance, generating the data to drive decision-making and informing marketing and product strategies. You will help to identify and solve marketing and product-specific problems to ensure overall client satisfaction.
Working with other business units and stakeholders across the business for the Asian and Australian region you will combine data sources to provide a comprehensive overview of all marketing and product performance including financial data, customer data and product quality.
The BI Analyst will also need to be able to answer key questions on how the brand sites are being used particularly around the conversion funnel as well as usage on to ensure the websites are optimized to increase the likelihood that a visitor will convert.
Responsibilities
Primary duty is to develop flexible and re-usable reports which the business can use to better understand the product performance and financials
Create and maintain key reports, dashboards and analysis utilizing SQL, Tableau and occasionally, Web Analytics tools
Write ETL codes to perform automation, especially, around I/O processes involving multiple systems
From time to time conduct research projects related to data science. The themes of research will vary depending on the hot topic at the time.
Combine data from various sources to determine the impact and effectiveness of each campaign initiative
Collaborate with the Marketing and E-commerce departments to help improve the business’ understanding of the usability of the different brand sites
Advise on the experimental approach to conducting marketing campaigns
Requirements
- 3-5 years of solid experience with SQL
- 3-5 years of solid experience with Tableau using large & complex datasets
- Experience with web analytics would be good to have.
- Experience defining and measuring business success, quality metrics, standards and reporting
- Ability to explain complex technical problems to non-technical senior people simply
- Ability to think about problems in a structured and logical method
- Highly articulate in being able to explain and present data and insights
- Basic understanding of statistics
- Humble, self-driven, confident, friendly