Job Listing

JOB DESCRIPTION

Summary

Working within the Global Translation Services department this role will be receiving orders and completing translation/content writing. Prepared to work in a fast-paced environment producing and reviewing translated work. There is a varied amount of content to translate from technical terms to marketing campaigns so this role needs to be flexible and able to adapt. With a customer service mindset, this role will be heavily connected to the brand strategy working in partnership with our clients.

As part of a pool of translators across different regions, this role will work in collaboration using the guidelines set for the language and brand. This role will need to ensure all translations adhere to the industry standard and client requirements.

This role will have the opportunity to influence the success of this customer-focused service team contributing to ideas, client service offerings and translation solutions with a continuous improvement mind-set. Ensuring we understand the needs of our customers and creating a best in class service.

Responsibilities

• Provide excellent customer service levels to all customers globally. Build relationships with clients, ensuring professional, customer-focused communication at all times.
• Receiving of translation orders and effectively completing work aligned with the brand and language strategy. Managing deadlines and escalating issues appropriately.
• Ensuring a high-quality output of translation work at all times. Preparing and updating glossaries with client preferences and industry standards.
• Embedded within the client’s location, must proactively understand the business goals of the client and keep the Global Translation Services team up to date with information.
• Work closely with business partners and QC teams to ensure consistency of approach on all translations,
• Able to juggle multiple demands and keep to prioritization schedule.
• Working with Exec teams on resource capacity planning, highlighting opportunities for time efficiencies and improved deadline management. Working with local vendors, as required, to ensure their work meets the standards expected by our clients.
• Able to support large scale projects in addition to daily translation tasks, ability to adapt to new business requirements.
• Keeping aligned to marking customers, understanding the campaign strategy and aligning translations accordingly.
• Working as a part of the Global Translation Services team, ensuring high levels of collaboration and communication at all times.

Requirements

• Japanese Native Speaker/English bilingual. Additional languages an advantage
• Excellent verbal and written communication skills, with emphasis on writing and editing in Japanese.
• Relevant Translator qualification.
• Relevant Translator experience.
• Basic SEO knowledge.
• Strong communication skills with a diplomatic demeanor.
• Good interpersonal skills, great team player with a collaborative approach.
• Attention to detail essential.
• The ability to work within a time-pressured environment.
• Flexible approach and the aptitude to deal productively with various demands.