Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.Customer Service Executive - English
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: |
Rewards
| Posting Date: | 09-14-2019 |
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| Expiry Date: | 12-31-2019 |
JOB DESCRIPTION
SUMMARY
Successful Customer Service Executives (CSE) are those that are hardworking, creative and energetic. A strong CSE has the ability to multi-task and works well in a team environment. Customer Service Executives are responsible for responding to all inbound chat, phone calls and email inquiries in a mature and professional manner.
RESPONSIBILITIES
The ideal candidate:
- Handles incoming calls in a mature and professional manner.
- Answers and identifies customer needs.
- Resolves customer concerns.
- Processes customer transactions including deposits and payout requests.
- Phones logged in and available at all times during the duration of shifts, excluding scheduled breaks.
- Responds in a timely manner to email inquiries according to internal procedures and policies.
- Addresses opportunities for potential sales.
- Liaises and builds relationships with other departments to assist with customer inquiries
- Identifies clients with specific needs and forwards their concerns to the appropriate department resource
- Escalates complex or difficult queries to the leadership team
- Meets company performance standards on productivity, quality and attendance
- Continues to acquire knowledge about the company and the industry
- Maintains organization and cleanliness at the work station and in the working area
REQUIREMENTS
- Good verbal and written English communication skills
- Good listening and comprehension skills
- Flexible, good attitude and dependable
- Good organization and multi-tasking skills combined with an exceptional work ethic
- Ability to demonstrate initiative in problem-solving and detail orientation
- Capable of working independently or as part of a team
- Above average knowledge of policies, procedures and wagering
- Is able to clearly communicate client concerns to supervisors before transferring a call
- Must have a flexible schedule
- Ability to adapt to change and evolve with a rapidly growing company
- Ability to establish and maintain effective relationships with customers as well as fellow employees
- Possesses an understanding of all products associated with the brand
- Ability in Microsoft Office (Word, Excel and Outlook)