Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.VIP Support Specialist
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: |
Rewards
| Posting Date: | 06-03-2019 |
|---|---|
| Expiry Date: | 12-31-2019 |
JOB DESCRIPTION
The purpose of this position is to attend to inbound inquiries from existing customers and prospect new customers. This person should build customer satisfaction of all sales and non-sales, inbound or outbound contact from customers.
Responsibilities
- Support and provide superior service via e-mail, live chat, telephone, WeChat and QQ player support
- Apply the elements of building positive rapport with potential VIP customers via all service delivery channels.
- Outbuilding to key customer segments extracting the best possible value with a focus on ROI.
- High level of reporting on customer feedback and insight
- Excellent customer service experience to answer and resolve customer inquiries via all service delivery channels.
- Educates the customer about the Company’s products and services driving the VIP Brand.
- Alerts management of issues or concern that requires escalation for complete resolution or which may indicate a larger, underlying problem.
- Understand the impact of attitude in handling calls and chats professionally.
- Maintains all company assets and customer data at the most confidential level.
- Takes part in special project activities and responsible for providing information and report
- Suggestions on process changes and improvements to drive results
Requirements
- Excellent verbal and written Mandarin communication skills are required.
- Effective listening skills.
- Ability to adapt to change and multi-tasking are essential qualities.
- Excellent time management skills.
- Excellent team player.
- Demonstrate customer service communication skills and problem-solving skills.
- Working in a fast-paced high volume environment.
- A self-motivated and energetic personality.
- Punctuality and efficiency, with the ability to prioritize.
- Friendly and courteous manner required.
- Display ownership to additional tasks as demanded by superiors.
- Identify voice skills and how to enhance a good telephone presentation.
- Display time flexibility towards shifts as per work floor requirements.
- Six months to one year of customer service experience or sales experience preferred.
- Diploma graduate or equivalent required.
- Willing to work in rotating/shifting schedules