Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.CRM Specialist x 3
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: |
Rewards
| Posting Date: | 08-07-2019 |
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| Expiry Date: | 07-31-2019 |
JOB DESCRIPTION
Job Purpose
To refine and develop digital marketing communications and related materials, including planning, analysis, creation and programming of Electronic Direct Mails, customer communications and performance tracking, promotion materials and optimize database performance. Develop customer knowledge, acquisition, retention and engagement through our CRM tools.
Responsibilities
- Analyze customer information within the CRM database and tools
- Refine and prepare HTML-based marketing content for delivery
- Prepare CSS and email related content based on direction from the retention and acquisition departments
- Configuration, implementation, and customization of Marketing Automation tools and Email Marketing tools
- Optimize SQL queries, indexes and tables to achieve better CRM delivery performance
- Support and consult on new automated marketing efforts
- Develop and implement best practices in automated retention and lifecycle management
- Develop customized promotion web pages and landing pages
- Collaborate with cross-functional teams – including designers, developers from other teams
- Assist in UAT and training as relevant
Requirements
- Have a minimum of 2 years of web development experience
- Experience with developing customer communications – ie., EDM, landing pages, database
- Some back-end coding knowledge required
- Knowledge of other coding languages is a plus – PHP, Java, SQL, HTML, CSS
- Preferably with experience in programming, managing, customizing and launching campaigns and reporting on relevant Marketing Automation platforms
- Familiarity with version control systems (eg. git)
- Strong communication and feedback skills
- Cooperative team player with the ability to work independently
- Possesses strong business ethics, is reliable and dependable
- Strong interpersonal, analytical, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, decision making, and conflict resolution skills