Job Listing

JOB DESCRIPTION

Job Purpose

Customer Service Executives are responsible for responding to all inbound chat, phone calls and email inquiries in a mature and professional manner.

Responsibilities

• Handling incoming messages, chats and calls in a mature and professional manner
• Answering and identifying customers’ needs
• Resolving customers’ concerns
• Processing customers’ transactions
• Responding in a timely manner to messaging/chat/email inquiries according to internal procedures and policies.
• Liaising with and building relationships with other departments to assist with customers’ inquiries
• Identifying customers with specific needs and forwarding their concerns to the appropriate department resource
• Escalating complex or difficult queries to the leadership team
• Meeting company’s performance standards on productivity, quality, punctuality and attendance

Requirements

• Good spoken and written Chinese communication skills
• Good listening and comprehension skills
• Flexible, good attitude and dependable
• Good organization and multi-tasking skills combined with an exceptional work ethic
• Ability to demonstrate initiative in problem-solving
• Capable of working independently or as part of a team
• Must have a flexible schedule
• Ability to adapt to change and evolve with a rapidly growing company
• Ability to establish and maintain effective relationships with customers as well as fellow employees