Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Selangor
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.Bitcoin Conversion Expert x 3
Anonymous
| Salary Budget: | Please log into your account to check the details. |
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| Job Type: | Permanent |
| Location: | Selangor |
| Special Requirements: |
Rewards
| Posting Date: | 11-16-2018 |
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| Expiry Date: | 11-16-2018 |
JOB DESCRIPTION
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Summary: The Bitcoin Conversion Expert is a proactive seller who thrives in a fast-paced environment. Their primary responsibility is to initiate outbound courtesy calls to new and existing players offering Bitcoin as another option for deposits and payouts by building trust and confidence in our e-commerce products. |
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Responsibilities: |
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§ Stay on top of the business’ eComm options, be an expert in increasing conversions and effectively and accurately educate players on Deposit and Payout Solutions. § Make outbound courtesy calls to existing players to convert from current payout method to BTC Method. § Assist with eComm related inquiries such as BTC positioning, processing customer transactions, including deposits and payout requests. § Ensure that you adhere to guidelines to ensure the viability of payment methods, minimize fraudulent activity and company risk. § Promote a positive and professional image on all contacts, internal and external. § Meet established productivity goals set for conversions, call handling quality and efficiency. § Resolves player complaints by investigating problems; developing solutions and making recommendations. § Handle incoming player BTC product and promotional inquiries § Liaise and build relationships with the business and other departments to assist with customer inquiries § Work collaboratively with other team members to achieve department targets |
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Requirements: |
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