Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Pulau Pinang
Company Description
Our Client is an omnichannel company headquartered in France which specializes in outsourced omnichannel customer experience management. The company provides customer acquisition, customer care, technical support, debt collection, social media management, and other services around the world. It has over 220,000 employees across 350 contact centers in 76 countries around the globe and serves over 160 markets.Customer Service Advisor - Penang x 8
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Pulau Pinang |
| Special Requirements: |
Rewards
| Posting Date: | 09-24-2018 |
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| Expiry Date: | 12-31-2018 |
JOB DESCRIPTION
Responsibilities and Accountabilities
- Provide timely support to customers through available communication channels.
- Handle customer's concerns positively and professionally.
- Identify and escalate priority issues through proper channels when necessary.
- Work with other team members in identifying better ways of providing better customer support.
- Participate in additional training courses as required.
- Maintains and improves quality of service by giving recommendations. Keeps job knowledge up to date by attending upskill training to improve skills.
- Meet all key performance indicators set by the company and the client.
- Adhere to the policies set by the company.
Job Requirements
Education and Specific Training
- Educational Attainment: Degree, Diploma or SPM
Work experience
- Previous call center experience (a plus but not required)
- Any related experience in Customer Service
Required Skills
Attitude
- Be Personal, don't take it Personal
- Willing to learn
- Passionate about customers
- Be Creative, think out of the Box
- Give your best
Technical Skills
- Typing Speed of 30 WPM, 85% accuracy
- Computer literate - good understanding of Microsoft Windows and Microsoft Office or equivalent
Soft and specific skills
- Native, written and verbal communication skills.
- Team player with strong problem-solving and conflict-management skills
- Good reasoning and analytical skills
- Friendly proactive attitude and a great communicator in challenging situations
- Good multitasking skills
- Passion for video and mobile applications
- Ability to think outside of the box to amaze players and teammates