Job Listing

JOB DESCRIPTION

Responsibilities

·  Responsible for the deployment and maintenance services P&L, managing the billable staff, ie billable consultants, engineers and project management team.

·  People management - act as a team lead on occasion coordinating/managing a number of individuals for a specific opportunity. The team lead function would be within the country, however, it could be a regional or global opportunity where coordination/management activity would cross regional boundaries.

·  To manage day-to-day services operations, including pre-sales support, post-sales consulting delivery, project management and day-to-day maintenance support services:

o  Scheduling, assigning and planning of resources

o  Managing, tracking of services revenue & P&L

o  working with 3rd parties

o  ensuring competency, training of staff in both technical and soft skills

o  keeping the team abreast of technology development and contributing as a key stakeholder of the Centre of Excellence

o  developing and maintaining the market best practice in service delivery

·  Responsible for service creation and provision

·  Responsible to develop solutions in conjunction with sales and other team members, pre-sales, sales and solution team.

·  Responsible for positioning the consulting & engineering services as required to strengthen the relationships with customers by demonstrating 3D Networks' ability to bring intellectual value and advice; provide resolution of network related problems through quality analysis in partnership with the customers.

·  Understand the customer's business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where 3D Networks solutions have helped provide value.

·  With existing clients, show consistent performance and service delivery in order to leverage customer references.

·  Organize solutions and technical sharing events for knowledge management and sharing

·  Look to identify and manage third parties that add value to proposed solutions; position 3D Networks as the strategic integrator providing a unique value proposition for our clients.

·  Perform any other duties assigned from time to time.

Requirements

·  Degree in Computer Science, Communications or other relevant fields (or equivalent) with a minimum of 10 years of experience in network services and experience in consultative selling and relationship management within multi-national companies

·  Ability to

o  engage and partner with customers and internal staff as required.

o  work in a virtual team environment.

o  identify and qualify revenue generating opportunities

o  draw upon experience and relationships to gain access to new accounts.

·  Experience in creating solutions for customers based on their business and IT initiatives rather than on an individual company’s product offering.

·  Proven track record in managing a Service Delivery team and achieving services quota.

·  Experience selling to, and management of, customers with managed services in the areas of IT Networks, Security and WAN Optimization

·  Knowledge in network systems, communications interfaces protocols, circuits, hardware and diagnostic tools.

·  Strong communication skills in English and local language

·  Strong customer service attitude

·  Strong presentation skills

·  Results oriented

·  Excellent diagnostics skills and good ability to resolve problems quickly

·  People management skill

·  Good conflict management and negotiation skill

·  PMP and ITIL certified preferred