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Company

Sibelco Malaysia Sdn Bhd

Industry

Other

Location

Selangor

Company Description
As part of the Sibelco Group, a world leader in industrial minerals founded in 1872 in Belgium, Sibelco Asia combines leading operations and technology with an extensive application knowledge to constantly be innovative and deliver essential value to our customers, as we put the customer at the center. With our Asia headquarters located in Singapore, we mine and process mineral products in 9 Asian countries and operate 4 technical centres in the region, namely China, India, Indonesia, Japan, Korea, Malaysia, Thailand, Taiwan and Vietnam. We take great pride in our mining and processing know-how as well as our unique access to markets , but our greatest strength is our people. Our commitment to people development is what differentiates us from our peers. Because we believe in creating an environment where learning and enrichment are paramount in cultivating excellence in our people. Sibelco Malaysia is acknowledged internationally by industry leaders and users alike for our hi-technology kaolin processing and stringent quality control for our refined kaolin. In the region, we are also recognised as an added-value feldspar and silica and silica flour supplier. With our expert knowledge in feldspar and and kaolin processing, we offer customers the unique ability to customise specific blends of feldspar and a range of silica flours to enhance their process efficiency in the ceramics, glass, paint and coatings manufacturing industries.

Senior Network Specialist

Sibelco Malaysia Sdn Bhd

Salary Budget: Please log into your account to check the details.
Job Type: Permanent
Location: Selangor
Special Requirements:

Rewards

Referral
CV Offer: USD70
Contact Offer: USD35
Placement
CV Offer: N.A.
Contact Offer: N.A.
Posting Date: 08-18-2015
Expiry Date: 10-01-2015

JOB DESCRIPTION

Job objective

Provide a specialist skill or support role to receive Incidents, investigate and coordinate resolution and recovery actions for assigned Incidents. Contribute to the execution of project(s) within his/her specific area of responsibility. Own the Network service in the region and maintain the availability and reliability of all related services to ensure that IT can effectively meet service targets in accordance with planned business objectives. 


Key responsibilities

IT Operations

  • Own all components within the network solution. Ensure all global and regional network standards are adhered to and maintained.
  • Provide Level 2 support to Incidents relating to Network services.
  • Analyze incidents to identify service restoration actions to be taken. Work with 3rd party/ other functional teams and takes incident resolution actions to restore service.
  • Escalate Incidents as necessary per established escalation policies.
  • Monitor the status and progress towards resolution of assigned Incidents. Keeping affected users/ business partners informed about progress.
  • Ensure network devices are operating properly and available for all Business Units. Ensure OneIM team member(s) coordinate installations, moves and repairs the network devise with 3rd party vendors where necessary.
  • Investigate, diagnose, and take prescribed actions on all operational events and alarms related to Network services.
  • Monitor the processing status of outstanding Service Requests and ensure service levels are not being breached for Network services.
IT Project Coordination

  • Work with Project Manager on definition of project requirements and priorities.
  • Produce functional/ technical documentation to agreed quality standards when requested.
  • Perform project tasks according to the functional/ technical expertise area.
  • Contribute to functional/ technical strategy, policy and procedure.
  • Work with project manager, project team members, 3rd party vendors and users to ensure the project meets business needs, completed timely and successfully.
  • Conduct user training where necessary.
  • Report on progress/ issues according to project structure
IT Procurement

Perform the following tasks if applicable:

  • Verify requests for Network product and services procurements.
  • Verify contracts for the suppliers and coordinate contract approvals.
  • Monitor for delivery of contracted services within budget and time constraint guidelines.
  • Verify vendor quality (i.e. product quality, service quality and etc).
  • Verify procurement requests against available budgets.
  • Negotiate vendor pricing and terms of conditions.
  • Communicate status of procurement activities.

IT Asset and License Management

  • Track all Network assets and their locations.
  • Ensure OneIM team perform asset disposal tasks in line with corporate asset policies.
  • Perform periodic Network asset discovery and audit tasks.
  • Coordinate asset setup and tear-down activities when requested.
People Management
  • Provide coaching, training and knowledge sharing to junior team members/ peers.
  • Monitor team members' participation to ensure the training provided is being put into use.
HSE Management
  • Accept overall accountability for achieving designated HSE objectives and targets and improve the responsibility of all employees within the department.
  • Ensure effective use of the business unit's HSE standard and raise awareness.


Education and Experience:

  • Degree or Diploma in IT or equivalent.
  • Minimum 4 years of relevant experience.
  • IT project implementation experience (min 2 full cycles).
  • Additional specialised education in IT technologies and best practices is an asset eg. ITIL, PMP/Prince2, CCNA

Technical and Functional Skillsets:

  • Balanced level of understanding and working experience in the following areas would be advantageous - WAN, LAN, WLAN, Video Conference, IP Telephony, Traffic optimization and prioritization technologies

  • Ability and experience working in complex geographically dispersed multinational companies

  • Ability to relate and map business processes to IT processes and identify areas that can be improved by leveraging on IT.

Personal skills and Behaviors:

  • Flexible.
  • Team player, ability to take responsibilities.
  • Ability to work under pressure.
  • Good communication skills.
  • Result focused.
  • Accurate, with attention to details.
  • Customer focus.
Language ability:

  • Able to communicate (both oral and written) effectively in English.
  • Able to communicate in local national language.

  • Proficiency in other languages is an added advantage but not mandatory.

Others:

  • Will be required to travel within country.
  • Overseas travel may be required

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