Job Listing

JOB DESCRIPTION

Summary

The Senior Account Manager will be the core salesperson to maintain and build relationships with key customers to drive revenue goals. He/She will serve as the primary point of contact between the customers and the company, and work to understand the customer’s needs and goals to provide them with the best products, solutions and services.

Responsibilities

• Build partnership relationships with key clients, acting as their primary point of contact. Develop a deep understanding of their business needs, goals, and challenges and meet the aligned KPIs
• Develop strategic key account plans to identify growth opportunities, set objectives, and define action plans to achieve them.
• Align the company's products, solutions and services with the client's requirements.
• Track and analyze key account performance metrics, such as sales revenue, customer satisfaction, and retention rates. Identify
• trends, opportunities, and risks, and take appropriate actions to drive continuous improvement.
• Develop and execute effective sales mappings, forecasts and budgets in collaboration with the Sales Manager and team members. Provide insight into sales data to identify trends, opportunities and areas for improvement within assigned key accounts.
• Stay informed about industry trends, market conditions, and competitors' activities that may impact key accounts. Share insights
• and provide strategic recommendations to clients based on market intelligence.
• Collaborate with the internal functional teams, including inside Services, Finance, and Operations, to provide seamless customer experiences, resolve issues, and ensure effective customer management.
• Any other duties as assigned

• Degree in Mechanical Engineering or equivalent.
• Sales & Marketing role with at least 10 years of experience