Job Listing

JOB DESCRIPTION

Summary

The role of a Customer Service Sales Manager is to manage the day-to-day needs of existing customers and to grow the after-sales business. This should result in improved customer loyalty, higher product utilization, and customer satisfaction measured primarily by account revenue. This role is the main contact for all the customers' needs related to new formats, upgrades, training, audits, service visits and Customer Satisfaction.

Responsibilities

• Meet assigned targets for sales volume & margins by promoting company products (tooling, upgrades, retrofits, Field Service visits, maintenance contracts, parts, etc.).
• Manage existing customers' accounts.
• Establish productive and professional relationships with key customers.
• Proactively identify, develop and execute growth opportunities within the existing customers.
• Prepare documentation and tools to support Field Service Technicians with audits of customers’ parts inventory after each visit.
• Support operations in developing new programs and products for clients.
• Maintain a high level of client satisfaction through outstanding customer service measured by periodic client surveys and feedback.
• Reactively address account service needs and assure customer satisfaction.
• Perform other related duties and customer support work as assigned by the Customer Service Manager.

Requirements

• Candidate must possess at least an Advanced/Higher/Graduate Diploma in Engineering (Mechanical), Engineering (Electrical/Electronic) or equivalent. A bachelor’s degree is preferred.
• Applicants must be willing to be based in Klang, Selangor, Malaysia and travel frequently in the region including China, India and Southeast Asia.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Fluent in written and spoken English as well as Mandarin is mandatory and advantageous if capable of speaking in other Chinese dialects or French
• Must be fully independent and highly self-motivated to complete all work to a high standard promptly.
• Must be customer service orientated.