Job Listing

JOB DESCRIPTION

Position Purpose

• The core objective of this Customer Service Representative (CSR) role is to coordinate all activities necessary to provide sales, service, and distribution support to ensure the Company is an essential part of our customers’ success. 
• This role is responsible for supporting sales in Mainland China and/or as assigned APAC countries or regions. 

Responsibilities

• The Customer Service Representative is responsible for the coordination of all activities necessary to provide sales, service and distribution support to our customers.  The CSR is the direct interface with customers and is responsible for addressing customer needs and coordinating problem-solving in concert with Sales and cross-functional partners.  
• The CSR orchestrates all aspects of the order fulfilment process; and forms working relationships with internal partners within the supply chain, business and manufacturing.

Job duties include: 

• Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts; 
• Analysis of inventory and customer demand.
• Partner with Sales in support of customer needs.
• Manage customer records and report customer information:
• Build relationships with customers and internal partners.
• Foster teamwork.
• Back-up colleagues as needed.
• Travel on an infrequent basis in support of sales efforts.

Qualifications

• Experience with SAP
• Experience with Sales Force is preferred.
• Fluency in Chinese and English.
• Fluency in Japanese, or Korean, or Hindi is a plus.
• Previous experience as a Customer Service representative.
• Experience in an International environment is preferred.
• Be able to work from a home office.
• Bachelor’s Degree or equivalent work experience.

What will make you successful:

• Good analytical skills.
• Ability to quickly grasp complex processes and systems.
• Strong prioritization, planning and analytical skills.
• Work well under pressure and with time demands. 
• Self-motivated, and extremely organized.
• Able to multi-task in a dynamic business environment
• Work well with others.
• Ability to contribute independently and within a team environment.