Job Listing

JOB DESCRIPTION

Responsibilities

• Responsible for the day-to-day management and operations of SEA Finance Shared Service Center (SSC).
• Monitor and manage the performance of the daily processes and workflows in ensuring that all key performance metrics defined in the Service Level Agreements (SLAs) are met, if not exceeded.
• Communicate outcomes of the agreed key performance metrics via monthly Service Review Meeting with the relevant stakeholders, highlighting issues, identifying root causes and resolving them collectively.
• Continuously drive a team culture that adopts best practices; identifies and implements continuous improvement initiatives to enhance operational efficiency and improve stakeholder satisfaction.
• Lead and manage the resources in the team including recruitment, training & development, coaching, distribution of workloads, retention and overseeing the well-being of the team members.
• Ensure a high level of stakeholder service management and satisfaction.
• Manage ad hoc assignments or projects which may be assigned from time to time.

Your role as a leader

• At our company, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:
• Understand the goals of our clients and the company, align our people to these objectives by setting clear priorities and direction.
• Influence clients, teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.
• Establish positive relationships with senior stakeholders.
• Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
• Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contributions.
• Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.

Requirements

• Bachelor's Degree in Accounting and/or Finance or professional accounting certification.
• Minimum 5 years of relevant managerial experience, preferably in an MNC shared services environment.
• Experience with SAP System is an added advantage.
• Strong leadership and ability to manage stakeholders across the region and globally
• Implementation experience in ERP is an added advantage
• Strong critical thinking abilities and excellent problem-solving skills
• Good interpersonal, communication and organisational skills
• Excellent time management and ability to perform in a deadline-based environment
• Strong & effective team player and practise team cohesion to work towards a common goal
• Effective written and verbal communication skills