Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Pulau Pinang
Company Description
Headquartered in Singapore with a direct presence in Hong Kong, Malaysia and the Philippines, Our Client is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide foot print in Asia that helps organizations bring about positive transformations to their businesses through the intelligent applications of innovative solutions and pertinent services. Our Client believes strongly that the winners in a globalized and ultra-competitive marketplace of today are defined by how they are able to effectively leverage technology to create competitive advantages and introduce business innovations. Our Client’s strong network of technology partners, excellent domain expertise and differentiated value propositions create enormous values for organizations that far exceed their expectations.IT Helpdesk Agent x 10
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Pulau Pinang |
| Special Requirements: |
Rewards
| Posting Date: | 08-02-2019 |
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| Expiry Date: | 06-30-2020 |
JOB DESCRIPTION
Responsibilities
- Perform desktop, printing and peripherals support
- 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issues
- Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones.
- Manage Windows 7, 8 & 10, MS Office Applications, network connectivity and printer mapping, etc.
- Manage email messaging configurations and troubleshooting issues for Outlook
- Manage desktop hardware troubleshooting and diagnosis
- Comprehensive documentation of all support calls
- Knowledgeable in different IT Technologies where continual learning in the work field is expected
- Maintain a high degree of customer service to all employees, vendors and clients of the company and adhere to all service management principles
- Perform administrative and other tasks as deemed necessary by the Helpdesk Team Lead
- Ad hoc duties as assigned
Requirements
- Minimum Diploma in Computer Science, Information Technology or equivalent
- At least 3 years of experience in a related field
- Strong knowledge of LAN/WAN technologies such as TCP/IP networking
- Excellent interpersonal and communication skills