Job Listing
Company
Anonymous
Industry
Outsourcing/Offshoring
Location
Kuala Lumpur
Company Description
Our Client is an established company with diverse business interests which include:- • Business Process Outsourcing • Contact Center Establishment and Management • Human Resource Services • IT Management & Services The company is led by a strong team with more than 14 years of experience in setting up IT Management & Services, Contact Centers and Human Resources Management. It is currently expanding its operations and ramping up its hiring activities to support a major MNC that has outsourced its Marketing and Customer Service operations to the company.Thai Support Specialist
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Kuala Lumpur |
| Special Requirements: |
Rewards
| Posting Date: | 10-25-2018 |
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| Expiry Date: | 01-31-2019 |
JOB DESCRIPTION
SUMMARY
As a Customer Support, you are the voice of the company and we’ve given you the mission to be the hero for our players!
To succeed in the role you have to be hardworking, creative and energetic. You already possess the skills of multi-tasking and excel in a team environment.
You’ll spend your days responding to inbound player contact according to the expectation set in training and on the production floor. You’ll interact with other departments to find the best solutions. And sometimes you’ll even get additional tasks to build your own quest for your personal mission!
RESPONSIBILITIES
Handles incoming calls, emails and chats in a mature and professional manner:
o Identifies player needs
o Resolves player concerns in a timely manner according to internal procedures and policies
o Processes player transactions.
Addresses opportunities for potential sales throughout all interactions.
Liaises and builds relationships with other departments to assist with customer inquiries.
Processes player withdrawals according to company guidelines.
Identifies clients with specific needs and forwards their concerns to the appropriate department resource.
Escalates complex or difficult queries to the leadership team.
Meets company performance standards on productivity, quality and attendance.
Continues to acquire knowledge about the company and the gaming industry.
Maintains organization and cleanliness at the workstation and in the working area.
Additional duties and project work as assigned.
REQUIREMENTS
Excellent verbal and written communication skills.
Effective listening and comprehension skills.
Flexible, dependable with a good attitude.
Ability to empathize with players and show passion for customer service.
Good organization and multi-tasking skills combined with an exceptional work ethic.
Ability to show initiative in problem-solving.
Capable of working independently or as part of a team.
Must have a flexible schedule including weekends, evenings to meet the needs of the business.
Ability to adapt to change and evolve with a rapidly growing company.
Ability to establish and maintain effective relationships with players as well as fellow employees.