Job Listing
Company
Anonymous
Industry
Banking
Location
Kuala Lumpur
Company Description
Our Client is a dynamic, integrated financial services group offering end-to-end financing solutions through its Consumer Banking, Business Banking, Islamic Banking, Investment Banking and Stockbroking businesses. It provides easy access to its broad base of customers throughout the country via multi-delivery channels which include retail branches, Privilege Banking Centres, Islamic Banking Centres, Business Centres, Investment Bank branches and Direct Marketing offices located nationwide, as well as mobile and Internet banking. With over five decades of proud history in contributing to the financial community in Malaysia with its innovative and entrepreneurial business spirit through its principal subsidiaries, Our Client is committed to delivering the best customer experience and creating long-term shareholder value.Head of Consumer Assets (SVP Level)
Anonymous
| Salary Budget: | Please log into your account to check the details. |
|---|---|
| Job Type: | Permanent |
| Location: | Kuala Lumpur |
| Special Requirements: |
Rewards
| Posting Date: | 04-20-2017 |
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| Expiry Date: | 06-30-2017 |
JOB DESCRIPTION
Job Purpose
To plan and manage the Mortgage, Hire Purchase and Personal Loan products and their associated end-to-end business model with the objective of achieving profitability targets and growth objectives of the Bank
Key Responsibilities
Strategic Planning, Product Management and Business Performance
- Accountable for business overall P&L and KPIs
- Develop growth strategy in response to changing market dynamics.
- Conduct market research to gauge customers’ response and preference.
- Develop products to satisfy customers’ needs and outperform the competition.
- Spearhead initiatives to drive sales and portfolio performance
- Contribute to Consumer Bank’s franchise growth and segment strategy
Business Development
- Work closely with sales and network with developers, lawyers, real estate agents, car dealers and other business partners for business referral opportunities
- Explore business opportunities to achieve growth and P&L targets of the business
Customer Experience
- Work closely with respective stakeholders to ensure effective end-to-end robust business process to enhance customer experience
- Address customers’ complaints and implement proactive measures actively to prevent recurrence of the same issues.
Risk Management and Compliance
- Promote responsible lending/sales practices to ensure healthy asset growth
- Implement proactive portfolio management strategy to counter attrition and sustain portfolio profitability.
- Work closely with Risk and Collection to establish an early warning process and implement robust intervention strategy to mitigate downside risks
- Work closely with the Operation/ Back Office ensure business continuity
- Ensure strict compliance with regulatory requirements and Bank’s policy
Human Capital
- Provide business leadership and coaching for high performance
- Promote staff engagements to drive teamwork and cohesiveness
- Facilitate succession planning and contribute to the Consumer Bank’s talent management strategy